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At Custom Glassware (Customglassware.com) we are committed to protecting the integrity of our service to you, the customer. One of the paramount aspect of our service, is your online privacy and the security of the private info you entrust us with. We feel it's important for you to know how we handle the information we receive from you via the Internet. You can visit Custom Glassware without revealing any personal information. However, you are required to provide an e-mail address to register on our site and/or to place an order.
How we and our affiliates collect and use personal information:
Custom Glassware website usually will not contain links to outside third-party websites. There may be links to websites operated by ourselves (such as a blog about our company), which would usually have the same safety and privacy policies, since they are a standard for our company.
We collect and log the IP address of all visitors to Custom Glassware. An IP address is a number automatically assigned to your computer whenever you access the Internet. IP addresses allow computers and servers to recognize and communicate with one another. An IP address does not personally identify you. We collect IP address information so that we can properly administer our system and gather aggregate information about how our site is being used, including the pages visitors are viewing and how long they are staying there. To maintain your anonymity, we do not associate IP addresses with records containing personal information. We reserve the right to use IP address information, however, to personally identify you in order to enforce our legal rights or when required to do so by law enforcement authorities.
Custom Glassware does not use LSO's (locally shared objects) in our videos.
Our LiveChat Interphase:
When you visit our site, our livechat feature sees your visit on our end. It views your IP and displays for our customer service agents what pages you are on during your visit to our site. Again, we do not see ‘who’ you are, but rather that you are visitor, your IP address, and what product you are looking at. This info allows our customer service agent to better assist you if you call or log into live chat.
You may be asked to complete surveys when you visit Custom Glassware. We use information from surveys to better understand the needs of our users. All surveys are performed by Custom Glassware, never by third parties. We will never ask for personally identifiable information on surveys. We will use information gathered in the survey to learn and continually improve the service we provide to customers.
How we protect your personal information:
All data that you enter on this site is encrypted with secure server software (SSL). The encryption means that your data is protected while being transferred over the Internet to our servers using a high-grade 256 bit encryption (sha1WithRSAEncryption). Our SSL is provided by Comodo CA Ltd. Once your data reach our servers, the same state-of-the art security software that guards our company's essential business data protects your data as well. We do not use ‘shared’ hosting on Customglassware.com. Custom Glassware has it’s own IP address , secured server and root directory. In addition to using the most secure technology available, we de-identify all data before they are used in any aggregate reporting that may be done.
What we provide to third parties:
Custom Glassware does not provide any third party access to your Personally Identifiable Information if any was collected.
We may provide third parties with aggregate statistics about our visitors, traffic patterns and related site information. This data reflects site-usage patterns gathered during visits to our Web site each month, but they do not contain behavioral or identifying information about any individual member unless that member has given us permission to share that information.
Our website is a commercial website, and is thus intended for persons of age 18 or older. However, our website would be considered very safe for children to visit. It is not intended for or designed to specifically attract people under the age of 18. We do not collect personally identifiable information from any person we know to be under the age of 18.
E-mail communications, newsletter and related services:
Custom Glassware may provide you with the opportunity to receive communications from us or third parties. You can sign up for a free e-mail newsletter. You can unsubscribe from this newsletter at any time. We try to publish regular newsletter and blog articles, to help keep customers who wish to stay abreast of our product line current. The newsletters may have coupons, or other info and tips about our products. These will be sent via email to customers who wish to receive them.
E-mail communication that you send to us via the e-mail links on our site may be shared with a Customer Service representative or marketing research consultants.
The “Contact Us” functionality on our site does provide a completely secure and confidential means of communication.
If you have a complaint, problem, or if you believe your privacy rights have been violated, you may e-mail us by clicking the "Contact us" link at the bottom of any page. Please indicate the following reason for contacting us. We do also have a “Terms and Conditions” page on our site, which may be reviews before placing any order.